:root {
  --teal: #004247;
  --teal-deep: #00333a;
  --navy: #001f2f;
  --lime: #91ff00;
  --lime-bright: #9cff1a;
  --lime-tint: #e9ffcc;
  --lime-soft: #c8ff80;
  --ink: #002a2f;
  --ink-2: #1d4348;
  --paper: #f4f7f2;
  --card: #ffffff;
  --line: #dde5da;
  --muted: #5f7a76;
  --red: #d4452c;
  --radius: 12px;
  --shadow: 0 1px 3px rgba(0, 42, 47, .09);
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: area-normal, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  background: var(--paper);
  color: var(--ink);
  font-size: 15px;
  line-height: 1.5;
}

a { color: var(--teal); text-decoration: none; font-weight: 600; }
a:hover { text-decoration: underline; }

.logo { display: inline-flex; align-items: center; }
.logo svg { height: 100%; width: auto; display: block; }

/* ---- nav ---- */
.topnav {
  display: flex;
  align-items: center;
  gap: 30px;
  background: var(--teal);
  color: #fff;
  padding: 0 26px;
  height: 60px;
}
.brand {
  color: var(--lime);
  display: flex;
  align-items: center;
  gap: 12px;
  font-weight: 700;
  font-size: 16px;
}
.brand .logo { height: 28px; color: var(--lime); }
.brand em { font-style: normal; color: #fff; font-weight: 400; letter-spacing: .04em; }
.brand:hover { text-decoration: none; }
.navlinks { display: flex; gap: 6px; flex: 1; }
.navlinks a {
  color: #cfe0dd;
  padding: 7px 15px;
  border-radius: 999px;
  font-weight: 600;
}
.navlinks a:hover { color: var(--lime); text-decoration: none; background: rgba(145,255,0,.08); }
.navlinks a.active { color: var(--teal); background: var(--lime); }
.navuser { display: flex; align-items: center; gap: 14px; color: #cfe0dd; font-size: 13.5px; }
.navuser a { color: #cfe0dd; font-weight: 400; }
.navuser a:hover { color: var(--lime); }
.navname { color: #fff; }
.admin-chip {
  background: var(--lime); color: var(--teal); border-radius: 999px;
  font-size: 10.5px; padding: 1px 8px; vertical-align: 2px; font-weight: 700;
}

/* ---- layout ---- */
.wrap { max-width: 1180px; margin: 0 auto; padding: 28px 24px 60px; }
.foot { text-align: center; color: var(--muted); font-size: 12.5px; padding: 20px 0 34px; }

h1 { font-size: 24px; margin: 0 0 18px; color: var(--teal); font-weight: 800; letter-spacing: -.01em; }
h2 { font-size: 17px; margin: 26px 0 10px; color: var(--teal); font-weight: 700; }

.flash {
  padding: 12px 18px; border-radius: var(--radius); margin-bottom: 16px;
  border: 1px solid; font-weight: 600; font-size: 14px;
}
.flash-ok { background: var(--lime-tint); border-color: var(--lime-soft); color: #2c4d00; }
.flash-err { background: #fbe9e5; border-color: #f0bdb2; color: #85291a; }

/* ---- cards, tables ---- */
.card {
  background: var(--card); border: 1px solid var(--line);
  border-radius: var(--radius); box-shadow: var(--shadow);
  padding: 22px 24px; margin-bottom: 18px;
}
table.list { width: 100%; border-collapse: collapse; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow); overflow: hidden; }
table.list th, table.list td { text-align: left; padding: 11px 14px; border-bottom: 1px solid var(--line); vertical-align: middle; }
table.list th { background: #eef4ec; font-size: 11.5px; text-transform: uppercase; letter-spacing: .07em; color: var(--teal); font-weight: 700; }
table.list tr:last-child td { border-bottom: 0; }
table.list tbody tr:hover { background: #f7fbf2; }
.tsub { font-weight: 700; color: var(--teal); }
.tmeta { color: var(--muted); font-size: 12.5px; font-weight: 400; }
.num { color: var(--muted); font-variant-numeric: tabular-nums; white-space: nowrap; }

/* ---- badges ---- */
.badge {
  display: inline-block; padding: 3px 11px; border-radius: 999px;
  font-size: 12px; font-weight: 700; white-space: nowrap;
}
.st-open        { background: var(--lime); color: var(--teal); }
.st-in_progress { background: #ffe9c2; color: #7a4d00; }
.st-waiting     { background: #d7e7f7; color: #1d4e7a; }
.st-resolved    { background: #d2ecd9; color: #14562c; }
.st-closed      { background: #e2e7e1; color: #4f5e59; }
.pr-low    { background: #edf1ec; color: #5f7a76; }
.pr-normal { background: #dcefe6; color: #0d5a45; }
.pr-high   { background: #ffe9c2; color: #92551a; }
.pr-urgent { background: #ffd9cf; color: #a02912; }
.assignee-tag {
  display: inline-flex; align-items: center; gap: 7px;
  font-size: 12.5px; font-weight: 600; color: var(--ink-2);
}
.assignee-tag .avatar {
  width: 24px; height: 24px; border-radius: 50%; background: var(--teal);
  color: var(--lime); display: inline-flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 800;
}
.assignee-tag.unassigned { color: var(--muted); font-style: italic; font-weight: 400; }

/* ---- filters ---- */
.tabs { display: flex; gap: 7px; margin-bottom: 16px; flex-wrap: wrap; }
.tabs a {
  padding: 7px 15px; border-radius: 999px; border: 1.5px solid var(--line);
  background: var(--card); color: var(--ink-2); font-size: 13.5px; font-weight: 600;
}
.tabs a:hover { text-decoration: none; border-color: var(--teal); color: var(--teal); }
.tabs a.active { background: var(--teal); color: var(--lime); border-color: var(--teal); }
.tabs .count { opacity: .65; font-size: 12px; margin-left: 4px; }
.filterbar { display: flex; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; align-items: center; }

/* ---- forms ---- */
label.f { display: block; font-size: 13px; font-weight: 700; color: var(--teal); margin: 14px 0 5px; }
input[type=text], input[type=email], input[type=password], input[type=number], select, textarea {
  width: 100%; padding: 10px 14px; border: 1.5px solid #c3cfc0; border-radius: 10px;
  font: inherit; background: #fff; color: var(--ink);
}
input:focus, select:focus, textarea:focus { outline: 2.5px solid var(--lime); outline-offset: 0; border-color: var(--teal); }
select.inline, input.inline { width: auto; }
textarea { min-height: 130px; resize: vertical; }
.btn {
  display: inline-block; border: 0; border-radius: 999px; cursor: pointer;
  font: inherit; font-weight: 700; padding: 10px 24px;
  background: var(--lime); color: var(--teal);
  transition: background .15s ease, color .15s ease;
}
.btn:hover { background: var(--teal); color: var(--lime); }
.btn-secondary { background: #e3eae1; color: var(--teal); }
.btn-secondary:hover { background: var(--teal); color: #fff; }
.btn-danger { background: var(--red); color: #fff; }
.btn-danger:hover { background: #b23723; }
.btn-sm { padding: 6px 15px; font-size: 13px; }
.formrow { display: flex; gap: 16px; }
.formrow > div { flex: 1; }
.hint { color: var(--muted); font-size: 12.5px; margin-top: 4px; }

/* ---- login / standalone brand screens ---- */
.login-shell {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  background: var(--teal);
  padding: 20px;
}
.login-card {
  width: 400px; max-width: 100%;
  padding: 10px 4px;
}
.login-card .logo { height: 40px; color: var(--lime); margin-bottom: 26px; }
.login-card h1 { color: var(--lime); font-size: 30px; font-weight: 800; margin: 0 0 6px; letter-spacing: -.01em; }
.login-card .sub { color: #bcd6d2; font-size: 14.5px; margin-bottom: 22px; }
.login-card label.f { color: #fff; }
.login-card input {
  background: var(--teal-deep); border-color: #0e5057; color: #fff;
}
.login-card input:focus { border-color: var(--lime); }
.login-card input::placeholder { color: #6d9793; }
.login-card .btn { width: 100%; margin-top: 22px; padding: 13px 24px; font-size: 15.5px; }
.login-card .btn:hover { background: var(--lime-bright); color: var(--teal); }
.login-card .flash-err { background: #35191a; border-color: #6b2f2c; color: #ffb4a6; }
.login-card a { color: var(--lime); }

/* ---- ticket view ---- */
.ticket-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 20px; flex-wrap: wrap; margin-bottom: 16px; }
.ticket-head h1 { margin: 0 0 4px; }
.ticket-grid { display: grid; grid-template-columns: 1fr 300px; gap: 20px; align-items: start; }
@media (max-width: 900px) { .ticket-grid { grid-template-columns: 1fr; } }
.msg { border: 1px solid var(--line); border-radius: var(--radius); background: var(--card); margin-bottom: 14px; box-shadow: var(--shadow); overflow: hidden; }
.msg-head { display: flex; justify-content: space-between; gap: 12px; padding: 10px 16px; font-size: 12.5px; color: var(--muted); border-bottom: 1px solid var(--line); background: #f2f7ef; flex-wrap: wrap; }
.msg-head b { color: var(--teal); }
.msg-body { padding: 15px 17px; white-space: pre-wrap; word-wrap: break-word; overflow-wrap: anywhere; }
.msg-staff { border-left: 4px solid var(--lime); }
.msg-customer { border-left: 4px solid var(--teal); }
.msg-note { border-left: 4px solid #f2b705; background: #fffbeb; }
.msg-note .msg-head { background: #fcf3d4; }
.msg-system { border: 0; background: transparent; box-shadow: none; text-align: center; color: var(--muted); font-size: 12.5px; padding: 2px 0; margin-bottom: 10px; }
.msg-atts { padding: 0 16px 12px; display: flex; gap: 8px; flex-wrap: wrap; }
.att-chip { border: 1px solid var(--line); background: #f2f7ef; border-radius: 999px; padding: 4px 13px; font-size: 12.5px; font-weight: 600; }
.side-block { margin-bottom: 15px; }
.side-block .lab { font-size: 11px; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); font-weight: 800; margin-bottom: 5px; }
.reply-tabs { display: flex; gap: 0; margin-bottom: -1px; }
.reply-tabs button {
  border: 1px solid var(--line); border-bottom: 0; background: #e7eee5; color: var(--ink-2);
  font: inherit; font-weight: 700; font-size: 13.5px; padding: 9px 18px; cursor: pointer;
  border-radius: 12px 12px 0 0; margin-right: 5px;
}
.reply-tabs button.on { background: var(--card); color: var(--teal); }
.reply-box { border-radius: 0 var(--radius) var(--radius) var(--radius); }

.pager { margin-top: 14px; display: flex; gap: 8px; }
.mono { font-family: ui-monospace, Consolas, monospace; font-size: 13px; background: #e7eee5; border-radius: 6px; padding: 2px 8px; word-break: break-all; font-weight: 400; }
.tbl-actions { display: flex; gap: 6px; flex-wrap: wrap; }
.tbl-actions form { display: inline; }